• Sophia

Cozumel Private Boat : The perfect Journey

One of the main pillars in our service philosophy is the Hassle-Free Experience. We want to make sure that from the first contact with us, your experience is smooth and efficient, but above all, that it generates confidence and peace of mind.


At Cozumel Windseekers, our service is 100% focused on clients' needs. When booking a vacation experience with your family or loved ones, the most important factor is knowing that you're booking the best option. Know exactly what your vacation package entails and who will be responsible for it.


Knowing the service and its possibilities.


We all like to thoroughly research something before buying it, especially if it is a private tour.


Questions immediately arise, such as

  • What is included, and what is the tour's itinerary?

  • Who is the staff that will be onboard the catamaran with us?

  • What do other customers who have purchased the services think (TripAdvisor Reviews)?


And all this is important not because of the economic aspect; it is important because it is time that we plan to enjoy with our loved ones. For sure, we want the best possible service.


At Cozumel Windseekers we know that time is precious, which is why we have created ways for you to find out about our services. We have informative content on social media, our website, and videos on YouTube.


We publish photos and videos of our services and activities on our social media.


Most of the time, our staff has a camera with them to capture the highlights of the day. There is nothing to worry about, the privacy of our customers is important to us. You will rarely see the camera unless you ask for it.


But believe me, there are days when unexpected things happen, and that is when everybody starts to ask for the camera.


A Wonderful Journey



On Instagram, you can find stories, photos, and videos that will give you a perfect idea of the service we offer at Cozumel Windseekers. Our pictures and videos may contrast with the material you will find on other companies' social media.


At Cozumel Windseekers, we want to use social media as a window through which potential customers can learn about the actual product that we provide.

Meanwhile, other companies use material generated through private productions. It is common to hire models, professional lighting and cameras, staff, and conditions that do not accurately represent the actual service.


Our onboard personnel also produces a great deal of content to post on our social media pages. This creates a considerable amount of engaging content on these platforms. Clients and potential customers can get a better sense of our organization and our team.


Ask for the photo you want, and we'll gladly get it for you.


Cozumel Windseekers also has a small YouTube channel where we share edited videos of the products we offer. It is there where you can have a better idea of the full service. Cozumel Windseekers provides different experiences, including specific activities, such as Sunset Sailing and Snorkeling.


Cozumel offers the best conditions of the Riviera Maya to enjoy incredible sunsets. Onboard Catamaran Sophia, we can organize romantic dinners, proposals, birthdays, and any other special event you have in mind. On our Youtube channel, and Social Media you can find some examples of our service.





Through these blog posts we share more information about our services.

From our crew on board, the ideas, questions, and topics to be discussed in our blog come. The time we share with our clients and the common questions when making the reservation also help us understand the issues that matter most to our clients.


Finally, you can know what our customers think about us on TripAdvisor. Their reviews give a pretty broad picture of how much they enjoyed the service and what factors helped make the experience exceed their expectations.


TripAdvisor Reviews.



The first contact.


Cozumel Windseekers has at your disposal three channels open 24 hours for you to contact us.


You can contact us at any time.


On our page, you will find a small widget that allows you to contact us through Whatsapp.

Chatbots, which answer questions based on the information available on the website or automatically, thanks to the provided data, are becoming more and more common. At Cozumel Windseekers, the chatbot is still a solid flesh-and-blood human being, whom we affectionately refer to as Carlos. So feel free to express your doubts; we will answer.


We also have an email address at your disposal. Unlike the telephone contact that is under the attention of a single person, our email account has a team always ready to answer you.


There is nothing like getting in direct contact, which will make you feel more comfortable, especially before the "Pay Now" moment. We know that in some way, it will make you feel better to know that there is a person aware of your needs.


You can call us as many times as you think necessary, especially if you have a specific plan. For example proposals, or birthdays that require being extremely careful with the information.


There is nothing like expressing our intentions aloud and through dialogue, ensuring that all parties understand the objective.


At Cozumel Windseekers, we know the value of once-in-a-lifetime moments.


Reservation: Refining details.


We will be in communication through any of these contact methods to refine any details of your visit. If you have any special requests after you close your reservation, contact us, and we will do our best to have it ready for you.


There is a wide variety of menu options that we can prepare in coordination with restaurants on the island. The guys on our staff are indeed incredible cooks, however, some restaurants on the island offer excellent opportunities to expand our customers' options.


This also applies to our "Top Shelf" bar. For example, onboard we offer Don Julio tequila considered one of the best tequilas in Mexico. However, it is increasingly common to see Dobel tequila among our customers' special requests.


If you have any wine, beer, or tequila of your choice, let us know, and we can coordinate to have it on board.


The payment process.


Finally, when your doubts have been cleared up, and you took the excellent –I have to say– decision of booking your experience with us.


Straightforward process.

  1. Choose your "Cozumel Windseekers Experience"

  2. Scroll to "Online Booking"

  3. Select booking date

  4. How do we contact you? Name and Email

  5. Payment method

  6. Confirm


You're probably wondering about what the consequences of canceling your reservation might be.


Easy:


FULL REFUNDS WILL BE GIVEN for cancellations made at least 24 hours in advance.


Suppose you need to cancel your reservation for any reason. In that case, the reservation will be fully refunded if you cancel it at least 24 hours before the scheduled arrival time.


We offer multiple payment methods for your ease, from wire transfers, credit cards, cash, and even cryptocurrencies.

Cryptocurrencies are something new that we have to get used to. Still, they are becoming more common in the world. We want to make sure that our staff is familiar with the new trends and offer you that hassle-free experience that we are looking to provide you.


No worries, we make it as easy as we can for you.


Follow-up: In contact from day one


We will be aware of any Whatsapp, email, or phone calls. You can contact us at any time.


But most importantly, one day before the arrival, we will send you the check-in documentation. We will also ensure that you have all the necessary information to get to where our boys will be waiting for you.


Also, if you have a pending deposit, we will make sure that you have the conditions to do so. Sometimes, we set sail as soon as people board the Catamaran due to schedule and organization. Therefore, it is better to clarify all the documentation, payments, and any other matter before the scheduled day.


And it is not precisely that we are in a hurry to set sail. This is planned for your benefit, and let me give you an example.

We have many customers who visit us from Playa del Carmen, which means that to get to Cozumel, they had to take a ferry. (Passenger Ferry crosses from the mainland to Cozumel at specific times.)


You are beginning to get an idea of what I meant.


Suppose you have a specific time to board a cruise ship or the passenger ferry that will take you back to the Riviera Maya.

In that case, we want to be sure that you will thoroughly enjoy your experience. It will be sad to lose 30 or 40 valuable minutes at the dock because the bank, in a strange move, decided not to accept a charge made from Mexico.


Passenger Ferry "Ultramar"

Passenger Ferry "WinJet"


Transportation to "Marina FONATUR".


Some people get anxious about security issues in Mexico. Cozumel is a tourist island that has become popular with millions of dollars from travelers yearly. Tourists generally know beforehand that the whole island is committed to their safety.


Take a taxi; drivers are friendly, usually locals who know the island very well.


Here the question is, where is the Catamaran Sophia?

(NOTE: All the information you need will be sent with the documentation when confirming your reservation. We will keep in constant communication, so you know what to do at all times. This blog post merely gives you an idea of the steps to follow when you book with us.)


Our Catamaran Sophia is moored in the "Marina Fonatur," the taxi driver will know precisely how to get there.

Now, if you rent a car, it is crucial that you do not get confused because there are two entrances at the marina. To make it easier, I will leave you a map here.


Convenient Little Map


Upon your arrival at Marina FONATUR.


Upon your arrival, our staff will be waiting for you. Immediately as you get out of the taxi, you will see two smiling faces, most likely David and Shelley.





David and Shelley will be on board with you on the Catamaran. Feel free to give them your handbag, backpack, stroller, or any heavy item you bring. They will use a wheelbarrow to get everything directly to the Catamaran.


We will take care of everything; we are not planning to ruin a wonderful day because of a lost bag.


On the Catamaran, you will meet our dear Captains Gerry and Pedro. Pedro is also in charge of our Ground Operations; he will make sure that we set sail without any setbacks.


Before boarding the Catamaran, the staff will ask you to take off your shoes.

The shoes will be kept in a bag onboard the Catamaran at all times. We invite you to remove your shoes because the material of the catamaran deck is slippery with some shoe soles.


Believe me; you will have a much better grip walking barefoot in Sophia.


Onboard the Catamaran, we will welcome you with fruit and mimosas. The fruit may vary depending on the time of service; for example, for Sunset Sailing, we usually have snacks, vegetables, and a Charcuterie Board. Although the specific product may vary, in general, we will be waiting for you with a drink and a snack.


Conclusion.


"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou.


A fundamental pillar in our philosophy is the Hassle-Free Experience. We want to make sure we provide everything you need to make your experience extraordinary.


While you're on holiday, your main goal should not be to build up your stress levels but to put your energy towards actively enjoying the experience.

At Cozumel Windseekers, we are your partners in creating an exciting adventure for you and your family and friends. Let's start working on your next adventure right now.


Cozumel Windseekers Experiences.