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Frecuently asked Questions

Stunning aerial shot capturing El Cielo Cozumel's vivid blue waters contrasting with the reddish hues of the lagoon
  • We offer charters ranging from 4 to 6 hours, providing flexibility to accommodate various preferences.

  • Yes, our catamaran is crewed by a team of highly skilled and friendly professionals, including PADI-certified divemasters.

  • Absolutely! Our crew comprises international members fluent in multiple languages for seamless communication.

  • Yes, all our charters are tailored to meet your specific preferences, ensuring a personalized and unique experience.

  • We provide snorkeling gear, and the activity is suitable for all ages, including families with children.

  • Our all-inclusive packages cover drinks, top-shelf bar, food, snorkeling gear, fishing gear, paddle boards, towels and more.

  • The marina is conveniently located 5 minutes away by taxi, and taxis are readily available. We can also arrange transportation for a stress-free experience.

  • We offer a 100% refundable policy for cruise itinerary changes or port closure due to bad weather conditions.

  • We accept payment via credit card, debit card, or cash.

  • We can adjust departure times based on your preferences, ensuring a relaxed and enjoyable experience.

  • We request a 20% booking deposit, fully refundable in case of cruise itinerary changes, with the remaining balance settled on the service day.

  • Yes, we offer a 10% discount for returning guests, and a direct booking link is provided for a 20% booking deposit to secure the date.

  • Yes, we extend a 15%  discount to make the experience more suitable for small groups up to 6 guests .

  • Absolutely! We can share more photos and details via WhatsApp for a comprehensive view of our services.

  • Yes, our catamaran features 3 air-conditioned cabins, 2 full bathrooms, and various interior and exterior shaded areas

  • Yes, we can arrange docking on certain beaches during the tour for added flexibility.

  • We can adjust departure times to accommodate cruise ship arrival schedules, ensuring a smooth experience.

  • Cancellations made 72 hours prior to the service day are eligible for a full refund, ensuring a risk-free booking.

  • We request the final guest count once you get close to the service date to make necessary arrangements.

  • You can reach us via email at for any additional questions, customization requests, or assistance.

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