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Frecuently asked Questions

Stunning aerial shot capturing El Cielo Cozumel's vivid blue waters contrasting with the reddish hues of the lagoon

  • We offer charters ranging from 4 to 6 hours, providing flexibility to accommodate various preferences.
     

  • Yes, our catamaran is crewed by a team of highly skilled and friendly professionals, including PADI-certified divemasters.
     

  • Absolutely! Our crew comprises international members fluent in multiple languages for seamless communication.

  • Yes, all our charters are tailored to meet your specific preferences, ensuring a personalized and unique experience.
     

  • We provide snorkeling gear, and the activity is suitable for all ages, including families with children.

  • Our all-inclusive packages cover drinks, top-shelf bar, food, snorkeling gear, fishing gear, paddle boards, towels and more.
     

  • The marina is conveniently located 5 minutes away by taxi, and taxis are readily available. We can also arrange transportation for a stress-free experience.
     

  • We offer a 100% refundable policy for cruise itinerary changes or port closure due to bad weather conditions.

  • We accept payment via credit card, debit card, or cash.

  • We can adjust departure times based on your preferences, ensuring a relaxed and enjoyable experience.
     

  • We request a 20% booking deposit, fully refundable in case of cruise itinerary changes, with the remaining balance settled on the service day.

  • Yes, we offer a 10% discount for returning guests, and a direct booking link is provided for a 20% booking deposit to secure the date.
     

  • Yes, we extend a 15%  discount to make the experience more suitable for small groups up to 6 guests .
     

  • Absolutely! We can share more photos and details via WhatsApp for a comprehensive view of our services.

  • Yes, our catamaran features 3 air-conditioned cabins, 2 full bathrooms, and various interior and exterior shaded areas

  • Yes, we can arrange docking on certain beaches during the tour for added flexibility.

  • We can adjust departure times to accommodate cruise ship arrival schedules, ensuring a smooth experience.

  • Cancellations made 72 hours prior to the service day are eligible for a full refund, ensuring a risk-free booking.

  • We request the final guest count once you get close to the service date to make necessary arrangements.

  • You can reach us via email at info@cozumelwindseekers.com for any additional questions, customization requests, or assistance.

  • Welcome to Cozumel Windseekers. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

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  • Cozumel Windseekers is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

    Contact Details

    If you have any questions about this privacy policy or our privacy practices, please contact us:

    • Full Name of Legal Entity: 

    • Email Address: info@cozumelwindseekers.com

    • Postal Address: Marina Fonatur, Cozumel, Quintana Roo, Mexico

  • We may collect, use, store, and transfer different kinds of personal data about you, including:

    • Identity Data: Name, username or similar identifier, title.

    • Contact Data: Billing address, delivery address, email address, and telephone numbers.

    • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

    • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

    • Usage Data: Information about how you use our website, products, and services.

    • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences

  • We use different methods to collect data from and about you, including through:

    • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

    • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

    • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • To register you as a new customer.

    • To process and deliver your order.

    • To manage our relationship with you.

    • To administer and protect our business and this website.

    • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

    • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

  • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

    If you wish to exercise any of the rights set out above, please contact us.

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