Question 1

Can I customize food and drinks?

Accepted Answer

Yes, we accommodate dietary restrictions and specific food preferences to ensure your onboard culinary experience meets your needs.

Question 2

Can I customize the time of my tour?

Accepted Answer

Yes, we offer flexible departure times to cater to your schedule, ensuring a relaxed and enjoyable experience.

Question 3

Can you pick me up at my resort?

Accepted Answer

We can arrange convenient hotel pickups to ensure your journey is seamlessly designed around your needs.

Question 4

Do you offer extra amenities, like live music or event customization?

Accepted Answer

Yes, we can arrange special amenities, including live music or event customization, to enhance your experience.

Question 5

What is your cancellation policy?

Accepted Answer

Cancellations made 72 hours prior to the service day are eligible for a full refund, ensuring a risk-free booking. A full refund is also provided if the Master Harbor closes the port due to weather or official reasons, or if a cruise ship changes its schedule and does not stop in Cozumel.

Question 6

Is it better to reserve directly with you or through an agency like Viator?

Accepted Answer

Booking directly with us guarantees the best prices, exclusive discounts, and personalized service, which third-party agencies cannot offer.

Question 7

How do I get from the cruise piers to the marina?

Accepted Answer

The marina is just 5 minutes away by taxi from the cruise port, and taxis are readily available.

Question 8

Is it safe to take a taxi?

Accepted Answer

Yes, taking a taxi in Cozumel is a safe and common mode of transportation for visitors.

Question 9

Can I walk from the cruise port to the marina?

Accepted Answer

While the marina is close, we recommend taking a taxi for convenience and comfort.

Question 10

Can you arrange my transportation back to the cruise port?

Accepted Answer

Yes, we can arrange transportation back to the cruise port to ensure a stress-free return.

Question 11

Are the crew members multilingual?

Accepted Answer

Yes! Our crew speaks multiple languages to provide seamless communication and assistance.

Question 12

Is snorkeling equipment provided, and is it suitable for all ages?

Accepted Answer

Yes, we provide snorkeling gear, and the activity is suitable for all ages, including families with children.

Question 13

What is included in the all-inclusive packages?

Accepted Answer

Our all-inclusive packages include drinks, a top-shelf bar, gourmet food, snorkeling gear, paddleboards, towels, and more.

Question 14

What forms of payment do you accept?

Accepted Answer

We accept credit cards, debit cards, and cash payments for your convenience.

Question 15

Is the catamaran equipped with facilities like bathrooms and shaded areas?

Accepted Answer

Yes, our catamaran features air-conditioned cabins, two full bathrooms, and shaded areas for comfort.

US +1 858 241 7411

MX +52 987 114 5782

Online Booking